How to Return

We have a 28-day return policy, which means you have 14 days from receiving your goods to tell us that you want to cancel your order. Then you have another 14 days to return the goods to us. Items sent back to us without first requesting a return will not be accepted.
             
It is the buyer's responsibility to pay return postage. Item(s) can only be returned if they are still in their original condition. Used products or products damaged by the customer will not be eligible for a refund.
                
Your order should be returned via tracked delivery with your name and order number on the invoice. It is very important you get proof of delivery, if you don’t, we cannot help you if the parcel is gone missing.     
            
RETURN REQUEST EMAIL
                   
customerservices@sloane-ave.com
                    
RETURN SHIPPING ADDRESS
       
Returns SLOANE AVE LTD.
The PackSmart Group
Princes Drive
Coventry Road
Kenilworth
CV8 2FD
UNITED KINGDOM
                       
EXPECTED PROCESSING TIMESCALE
                        
Once we’ve received and inspected your return if approved, you’ll be automatically refunded on your original payment method. Expected processing timescale is 14 working days.
             
Please remember it can take some time for your bank or credit card company to process the refund.
                 
REFUND
                                   
You can find all the information on refunds in the REFUND POLICY section.